Return on my no return policy Nothing wrong with game. Just wants the money now. Cheap game too

Question

@links for buyers

I want a refund. That's it. So, I asked what was wrong?

He just doesn't want to spend so much on games. I made 20.00 It was a 27.99 game.

What would you do. I did send him a 20 percent off coupon to help for "next time" .

This is ridiculous to me and I have a no return policy.

Thanks for help in advance

comics-scifi-collectibles · Answer

@lindasmart

I understand that this is frustrating. If they just messaged you then it sounds like they were "fishing" for at least a partial refund. Glad you only gave them a discount off of a future purchase.

If they file a return request SAYING that it's not as described then you must accept the return.

A no return policy doesn't mean no refunds. Keep in mind that your return policy is only for buyers remorse returns.... changed mind doesn't fit, etc. The eBay Money Back Guarantee overrules your returns policy.

If the buyer files a refund request SAYING that the item is not as described then you need to accept the return and issue the return shipping label.

If you do not accept the return willingly then the buyer can ask eBay to step in and force a refund. You do not get your seller's fees back, you get a defect and the buyer may be allowed to keep the item.

If the buyer abuses the eBay MBG in some way then you can report them but it doesn't get your money back:
https://www.ebay.com/help/selling/resolving-buyer-issues/report-issue-buyer?id=4084&st=

Sellers have protection for return abuse if they offer FREE RETURN shipping on their listings OR if they are a Top Rated seller and offer 30 days or greater returns. The seller can then reduce the refund amount by up to 50% if the buyer sends a different item or somehow reduces the value of the item.

Seller protection:
https://www.ebay.com/help/policies/selling-policies/seller-protections?id=4345&st=1