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Return of non-functional goods is treated as undelivered
Some of the goods I purchased had defects that made them not fully functional. I wrote to the seller, who offered me a partial discount, or told me that I should start the return process. Since the partial discount would not compensate me for not being able to use it, I decided to return the goods.
I selected the return option via the eBay forms, described where the problem was, and the seller subsequently accepted my return. I did not receive a return label, only the address. So I sent the goods at my own expense, with the seller saying that they would then be returned to me.
Now the goods have been delivered for a week, but the money has still not been refunded. When I view the shipment tracking, it looks like two parts in the eBay interface - the first one only contains information that the shipment has been sent, but below it is visible that it has already been delivered. I contacted the eBay assistant, but he just keeps telling me that the goods are on their way and that I should wait for delivery.
Can anyone advise me on how to resolve this? The seller is not responding to me at the moment. Thanks a lot!
