return of item that does not work seller sends profane text

Question

Bought a watchnew old stockwatch would run a little, then stoppress on crown and it would run for a while then quittook to watch repair to look at it, said it has some type of issueI took video of the the watch running and stopping throughout the day while wearing it.i began a returnreceived a phone text from seller Here is some of the message "...older models aren't great. Hope this helps! As for the negative feedback, go fuc$ yourself!" I never submitted negative feedback. I simply stated on t...

glorybells · Answer

@devithoma19 , actually you DID leave negative feedback, unless youâ€™ve had this problem with more than one seller.

lady_madonna · Answer

@devithoma19

If you filed a Return Request, you can ask Ebay to step in to help you.

Find the item in your Purchases.
Select See return details
Select Ask eBay to step in and help.
Select a reason from the dropdown menu, then select Confirm.

tree*fern · Answer

Hi @devithoma19 sorry the seller is treating you that way, I can't imagine ever talking to a customer like that. Don't reply to his messages, reply only within the return case.

If you gave the reason for return as Item Not As Described, then seller cannot charge a restock fee. They can only do that for returns for fit or if you changed your mind (buyer's remorse).

If the seller doesn't reply to the eBay case within 3 days, then eBay will step in and fully refund you.

Also, never reply to a seller's text, phone call, or email outside of eBay's messages. He sent that text to your phone number so that eBay wouldn't see it. You could take a screen shot of the text, then reply to him via eBay Messages, and upload the photo to your message; make it clear in the message it's his text, not you using an expletive. After the case is closed and you've been refunded, then you could try reporting the seller for the text shown in your message.