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Return of a product for which returns are not accepted
Dear eBay Seller Support Team,
I am writing to express my serious concerns about eBay’s return and refund policies and the lack of adequate protection for sellers.
I sold an item with a no return policy, yet the buyer was able to return the product under the name of a “refund guarantee.†The buyer damaged the product and then claimed that it arrived defective or damaged. Because of this policy, buyers can easily purchase an item, damage it, and return it without facing any consequences.
For this transaction:
The total order value was $320 for 2 products
I paid $135 for shipping
I am now required to pay an additional $135 for return shipping
This results in a direct loss of $270, and when eBay fees are added, I will suffer a complete financial loss on this order.
This situation creates an environment where competitors can intentionally harm sellers by abusing the return system. Unfortunately, this makes it impossible for me to continue selling on eBay under these conditions.
If this issue is not resolved and seller protection is not improved, I will stop selling on eBay and proceed with closing all of my eBay accounts.
I respectfully request that this case be reviewed carefully and that appropriate action be taken to protect sellers from fraudulent and abusive returns.
Sincerely,
Mehmet Kayadarcın
MNR Metal Manufacturing LLC
wooden_flower
Mentor8 months ago@mnrmetal
You are not addressing eBay here - we are members like you.
There is no way to know when an item was damaged, so eBay will always say return for a refund. Or you have the option to refund without return.
Looking at your reply to the feedback, it sounds like you are not set up to ship your product without damage in the quantity you want to offer, so it is good that you switched to local pickup only. Some products just cannot be shipped.
Do not expect to see any changes to the money back guarantee - we all have been working within the existing rules for quite some time.