Return of a defective item

Question

Item ID: 198328124274/Order number: 08-14622-29389. These two numbers are related to the purchase I made for a Voice Golf Buddy VS4. When I plugged it in it doesn't charge the product. I went to return the item and the seller had "No Returns" written on his post. How do I deal with this situation? I can't seem to get the eBay direct telephone number to talk to a live person.

eastlaneave · Answer

@wigen2007

We can't call you here.

You can open a Return Request by following the steps above. You don't need to talk to anyone.

You can open your return request here. Just click the photo and follow the instructions.

https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041

If your item isn't showing there, then you may have bought it as a guest, I can give you those instructions if that's the case.

I suggest you work with us here.... but if you want a call back, follow the instructions below.

-- How to Have eBay Call You --

There is no incoming phone number for buyers or sellers. If you want a call back from eBay Customer Service, here is how to get a call:

Start at an article close to your question (you can look from here: https://www.ebay.com/help/home)

Scroll to the Bottom of the page similar to your question

1) Click "Contact Us" or the ? then select choices until you see

2) Chat with our automated assistant (to the left), click that

In the CHAT WINDOW

3) Type "Agent"

4) Click Your topic

5) You may need to click "Something Else" or "More Options" or type "Agent" a few more times

6) Click “Have Us Call You” (or "Chat with an Agent")

-- If you use a call filter on your phone, turn it off temporarily, or it might block the incoming call.

eastlaneave · Answer

@wigen2007

I am sorry that happened!

You should open a Return Request. The reason could be "Damaged or Defective Item", "Missing Parts & Pieces" OR "Different from what I ordered > Didn't Match Description" if the item you got was not what was shown and described.

You can open your return request here. Just click the photo and follow the instructions.

https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041

You will be able to print a label from here https://www.ebay.com/help/buying/returns-refunds/returning-item/return-shipping?id=4066

-- You can check the status of your case here:

https://www.ebay.com/help/ip?topicId=4667

-- Here is a help page where you can learn more:

https://www.ebay.com/help/buying/resolving-issues-sellers/checking-status-request?id=4667

Do not close your return request until you either have your refund in hand or you have the replacement item. Do not close it because the seller promises you something.

rfmtm · Answer

Open a Return Request for an ITEM NOT AS DESCRIBED, defective. This overrides no returns. Seller will pay for the return, if he wants it back, and/or refund. If no response by the fourth day, go back and ask ebay to step in. Do not close or let the case expire without doing this, if not resolved.