Return not being responded to by seller

Question

I purchased an item and received the wrong item. I opened a return case with eBay. eBay approved the return. The case has been on hold for 10 days, to give time to the seller to arrange a return. I have not received any return instructions from the seller. The seller has gone quiet And has not responded to any messages. how do I get eBay to step in and force action?

lady_madonna · Answer

@worldtravler09 Go to your Return Request details and click on the link to have Ebay step in to help you. https://www.ebay.com/help/buying/default/ask-ebay-to-step-in?id=4701