Locked
Discussions in this board are limited to the original poster and Community Mentors
Return never sent, ebay unable to help
Summary: jehic_4 shared their experience with a problematic transaction from a seller where a warped record was initially promised a replacement. Although communication was initially cooperative, it became irregular, and the replacement was never shipped despite a tracking number being provided. jehic_4 expressed frustration as repeated inquiries went unanswered, and eBay could not offer a refund due to the time elapsed. They are seeking advice on how to handle the situation now that eBay's window for support has closed.
I ordered a record from Made2play records in May, the record arrive warped and unable to play correctly so I contacted the seller. Initially she was helpful and offered refund or replacement, I opted for replacement. She sent me a return shipping lable to my personal email (saying she could not get it to attach thru ebay) and I shipped it back to her. Tracking provided shows it was delivered July 7 (took a bit because she had issues with the lable and I was outof state). At this point, communication started to be spotty. My inquiry about the status of the return was unanswered and I had to ask more than once before she finally got in touch and apologized for the delay. The tracking number for the replacement record was sent to me 8/8 via ebay chat. When I look at it, it just says lable created, she has not actually mailed anything. I asked 8/18, yesterday, and today for an update and all went unanswered. Afywe an hour on the ohine, Ebay states they cannot refund due to the length of time. Am I out my money of she justdoesn't reply? Thanks.
wooden_flower
Mentor1 month ago@jehic_4
Call your credit card issuer and ask them to open a dispute for a return with no refund.