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RETURN LABEL TO BUYER
HOW DO I SEND BUYER A RETURN SHIPPING LABEL/
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Locked
Discussions in this board are limited to the original poster and Community Mentors
HOW DO I SEND BUYER A RETURN SHIPPING LABEL/
comics-scifi-collectibles
Mentor1 year ago@007lisac Buyer files a return request and you approve the return label from the request. Do NOT refund until you get the item back. The buyer can't print the eBay label if they have been refunded, you would have to send a label as a JPG in eBay messages if you already refunded.
Send an eBay shipping label
If the package meets the size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. They can then print the label and use it to send the item back to you.
Here’s how to send an eBay shipping label from the View return details section:
Return shipping labels don’t include insurance. If you want return shipping to be insured, see our section on alternative return shipping options.
Return shipping costs when you use an eBay label
Provide your own pre-paid label
If you’d rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isn’t available, you can provide your own return label.
When using your own carrier, make sure to upload the label and tracking details to the buyer’s return request. For items that have a total cost of $750 or more, signature confirmation is required.
Here’s how to send your own label from the View return details section:
https://www.ebay.com/help/selling/managing-returns-refunds/return-shipping-sellers?id=4703&st=1