return label not provided | Ask a Mentor | eBay Community

return label not provided | Ask a Mentor | eBay Community

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return label not provided

Order was accepted for free return but seller didn't provide shipping label. They have not responded to my messages. How do I get Ebay to respond?

cheaptunz

129 View listings

Posted 2 years ago·Last reply 2 years ago

1 comment

lady_madonna

Mentor2 years ago

Volunteer Ebay Mentor1039 View listings

@cheaptunz

4 business days after you filed the Return Request you can ask Ebay to step in to help you.

Find the item in your Purchases.
Select See return details (if you're trying to return an item).
Select Ask eBay to step in and help.
Select a reason from the dropdown menu, then select Confirm.

https://www.ebay.com/help/buying/default/ask-ebay-to-step-in?id=4701