Return label

Question

I have been trying to get a return label from a seller to send a part back that is very expensive and they are not sending it and eBay want help. How can I escalate this to get my return label for a refund

lady_madonna · Answer

Within 30 days from date of delivery, go to your Purchase History, find the item, and under “More actions” click on “Return item” and select the reason for the return. Attach a photo. IF your request is approved, the seller will have 3 business days to either accept the return and provide a prepaid return shipping label OR refund without having you return the item. If they don't do either, you can go back to your Return Request details 4 business days after you filed the Request and ask Ebay to step in.