Return label

Question

I issued a refund and sent a return label to the customer. The customer says they don't see the return label is there a way I can resend the label? el

eastlaneave · Answer

@conro_7111

1) Create a label from a 3rd party site such as Pirate Ship
2) Save the label. By default the label is a PDF file
3) Open the pdf label and Save As a JPG file
- You could also screenshot or "clip" the label to make a JPG

4) Send the JPG to the buyer by eBay Messages. (PDFs don't send through messages.)

PS - it's best to not issue a refund until you have the item returned. Once the refund is issued, the buyer can't access the label anymore.