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Return label
link for return label didn’t open
4 comments
Locked
Discussions in this board are limited to the original poster and Community Mentors
link for return label didn’t open
ferncliff-39
Mentor9 months ago@keolg-39
Does it work from the instructions on this page - there is also a blue button to print:
>> Return shipping for buyers
keolg-39
OP9 months agoYes when I press the blue button on the page it states oops something went wrong. It’s not you it’s is. Try again.
but when I try again I get the same message
ferncliff-39
Mentor9 months ago@keolg-39
Are you on a PC/desktop or using the app?
Have you cleared your browser, and tried using a different browser?
If nothing works, contact eBay CS to send you another one-
Open this Help page on Return shipping for buyers
At the bottom Click on "Contact us"
In the Help Chatbox that opens, to bypass the bots, type AGENT then press the Send arrow
Keep typing "AGENT" to any bot questions.
For the box asking "Yes"/"Something else" click on "Yes"
You should see the options to Chat live with an agent, or have them call you.
I tried it and had to enter AGENT twice, clicked "Yes", then got the live agent options.
Note: The Call Back option doesn't always work if your carrier blocks spam/telemarketing calls.
With the Chat option eBay will automatically email you a transcript.
eburtonlab
Mentor9 months ago@keolg-39
Make sure you are not signed in to a different eBay account than the one you used to make the original purchase. Find the transaction in your Purchase History and go from there.
If you purchased as a guest, sign out of your current eBay account before using the link to print the label or else right click on the link and choose to open the link in a private or incognito browser window.