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Return item not being accepted by seller
I am having a problem contacting someone at Ebay to help with a return. I purchased an item that had a 60 day return policy. I returned it within 45 days. The seller closed the return at 30 days. I appealed and ebay did not reverse the issue. Who do I contact when I have proof of the item being shipped in a timely fashion well within the 60 days return policy and item is in the exact same condition I received.
There must be another contact at ebay and I do not know where to find that information.
Thank you!
2 comments
wooden_flower
Mentor2 years ago@jetwaychick
If the return was closed, and the appeal denied, you should ask your credit card issuer for help. Call them and ask them to open a dispute for a return with no refund.
jetwaychick
OP2 years agoHello. I will give the seller time to respond. I also had a email from Ebay saying they would help if the seller did not, and that I had a legitimate reason for mailing it late. I also heard from the seller before I shipped it back and the seller said I could still return it. So, I will give them at least until the end of this week to remedy and then I'll proceed. Thank you for your help!