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Return item, no refund
I have not received a refund for a returned item. EBay appears to be avoiding responsibility of this bait and switch scenario on their platform. Which in reality is promoting online fraud which is a federal offense. Tracking info has been provided for the return item, an appeal was filed and they said I would receive the refund when the item was returned. Now they are ghost on the communications. How can I get further assistance?
4 comments
mr_lincoln
Mentor3 years agoHi @igetoround4u
If you filed an OFFICIAL return claim through eBay and the item was shipped back with the label supplied to you AND tracking shows it was delivered AND it has been more then 2 days since the Seller received, then you go to the return claim and ask eBay to step in.
If THAT is indeed what happened then use @mega-ma-roo 's advice to contact eBay directly ... if THAT is NOT what happened then explain exactly how you processed the return on the item and who or where you supplied the tracking number to???
igetoround4u
OP3 years agoTracking info was previously provided in the appeal case id. Customer service called me and the issue has been resolved. Thanks for the assistance.
mega-ma-roo
·3 years agoTo contact customer service use this link:
https://www.ebay.com/help/contact_us?id=4002&st=10
You can have them call you or use live chat.
igetoround4u
OP3 years agoPerfect answer. Problem solved. Thank you!