Return item issue | Ask a Mentor | eBay Community

Return item issue | Ask a Mentor | eBay Community

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Return item issue

ebay transfers me to the return item page, it ask for what reason, I pick ... wrong item. the page does nothing and i have no tab to hit. I hate ebay

stimpacat

622 View listings

Posted 2 months ago·Last reply 2 months ago

1 comment

lady_madonna

Mentor2 months ago

*Volunteer Ebay Mentor*1039 View listings

Within 30 days from date of delivery, go to your Purchase History, find the item, and under “More actions” click on “Return item” and select the reason for the return. “Received wrong item“. Attach a photo.
IF your request is approved, the seller will have 3 business days to either accept the return and provide a prepaid return shipping label OR refund without having you return the item.
If they don't do either, you can go back to your Return Request details 4 business days after you filed the Request and ask Ebay to step in.