RETURN ITEM

Question

I PUT IN WRONG REASON WHEN ASKED FOR REASON FOR RETURN. NOW WON'T LET ME CHANGE REASON . SELLER CAN ONLY HELP REFUND IF HAVE DIFFERENT REASON LIKE CHANGED MIND, REFUND FORM WAS NOT FINISHED IN MIDDLE OF THE FORM

comics-scifi-collectibles · Answer

@northm_43 . Please tell me the reason you selected on the return request. BEFORE you try to contact customer service. I want to clarify that an agent cannot change the reason on a return request so there really is no reason to contact them. Agents often say what a member wants to hear so they will get a good rating.

comics-scifi-collectibles · Answer

@northm_43 . You can't change the reason. It doesn't sound like the seller is being honest. What reason did you select for the return? Sellers can refuse buyers remorse returns such as changed mind.

disneyshopper · Answer

Not sure if this will help, but you can try contacting Customer Service and see if they can help you change the reason for the return.

Here's how to contact eBay general customer service:

1. CLICK THIS LINK:

https://www.ebay.com/help/contact?type=ContactUs&topicId=4000

2. Select a category that best matches your problem.

3. Answer the chat bots question by stating what you need help with.

4.Type AGENT ( you may have repeat steps 3 and 4)

5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)

Monday to Sunday 5:00 am to 09:30 pm PST