return item

Question

i am trying to return an item but ebay cannot find the purchase. whats wrong with the website?

baracuta · Answer

I have an ebay account and just assumed the purchase was made through it. However I'll try the link. Thank you.

inceptions · Answer

To add...

If you purchased the item as a guest, you won't find it in your Purchase History. To get help with a guest order, see this link:

lady_madonna · Answer

@baracuta

Have you looked in your Purchase History?

Go to your Purchase History, find the item, and under â€œMore actionsâ€ click on â€œReturn itemâ€ and select the reason for the return.
The seller will have 3 days to either accept the return and provide a prepaid return shipping label OR refund without having you return the item.
If they don't do either, you can go back to your Return Request details 4 days after you filed the Request and ask Ebay to step in.

Or you can use this link and see if your item appears on the page: