Return item

Question

I tried to return it because the seller said they would allow returns, but they are not allowing returns. help. The seller just tells me to contact eBay. How can I return it?Parker 75 Sterling Silver Fountain Pen 14K Nib VintageOrderOrder08-11385-38893SellerSellerstaceyfindsDate purchasedDate purchasedMar 31, 2024

lady_madonna · Answer

@noblemancho

The seller's "No returns" policy is overridden by Ebay's Money Back Guarantee.

Go to your Purchase History, find the item, and under â€œMore actionsâ€ click on â€œReturn itemâ€ and select the reason for the return. Attach a photo.
The seller will have 3 business days to either accept the return and provide a prepaid return shipping label OR refund without having you return the item.
If they don't do either, you can go back to your Return Request details 4 business days after you filed the Request and ask Ebay to step in.