return issues

Question

I am the buyer, Seller accepted my return. The seller keeps sending me the wrong shipping label. It is being shipped back to me. I can't tell ebay because they see he sent me a shipping label and they tell me TAKE ACTION.

comics-scifi-collectibles · Answer

@erifis394pg As long as tracking that is in the case shows delivery somewhere the system will make the seller refund you 2 business days after tracking shows delivery.

Your choices are to use the label OR try reaching CS. Social Media would be the easiest option.

Here's how to contact a general customer service agent:

https://www.ebay.com/help/contact?type=ContactUs&topicId=4000

2. Select a category that best matches your problem.

3. Answer the chat bots question by stating what you need help with. Be brief, don't go into details.

4.Type AGENT ( you may have repeat steps 3 and 4)

5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)

Monday to Sunday 5:00 am to 09:30 pm PST

OR Contact customer service on social media using a PRIVATE message>

https://www.instagram.com/ebay/

6-6 Pacific Time M-F