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return issues
Summary: trevorwturner5o87 faced issues returning an item purchased from Japan due to incorrect tracking information, which couldn't be updated in the eBay system. After canceling the initial return to start a new one, they were unable to reopen it, leading to concerns about getting a refund. comics-scifi-collectibles and gator08041971 advised that once a return case is closed, it cannot be reopened, suggesting the possibility of filing a chargeback if the item was not as described. Both recommended maintaining friendly communication with the seller, hoping for an honest resolution.
I purchased an item from Japan. I requested to return it and opened a return. I purchased postage through USPS and put the tracking number into the return. I then found out I had the wrong postage, so I went to the Post Office, and shipped the item back. The problem is that ebay wouldn't let me update the tracking info in the return. I canceled the return to start a new one with the correct tracking info, and now it won't let me start the return. I messaged the seller with the new tracking number but i am concerned that this is going to get messed up. How can I get help from Ebay? I am in a loop through the AI system that is giving me no answers. Thanks
gator08041971
Mentor3 weeks ago · Edited@trevorwturner5o87
At this point, all you can do is hope the seller is honest and will refund you anyway. By canceling and trying to restart it, you effectively canceled the option to return for a refund via the money back guarantee. The seller has no obligation at this point to follow through. But I would send them a copy of the tracking and a short explanation of the issue and what was done.
I would wait for it to get sent back, and keep the tracking information. If for some reason the seller doesn't follow through after its sent back, you may have to defer to your payment source to charge back the cost of the item. And you will need proof of sending it back for your method of payment.
Try to stay friendly with the seller and keep contact brief. If they are a good seller they may still accommodate your situation.
comics-scifi-collectibles
Mentor3 weeks ago@trevorwturner5o87 I am sorry but once you close a return case you can not open a new one. I wish you had come here before closing the case as an eBay agent could have made a note of the new return tracking number.
Your only option now if the item is significantly not as described is to file a chargeback with your payment method.
Sellers always pay return shipping for items that are not as described even if they are located in another country. They have to send you the $ to pay return shipping to your PayPal account prior to shipping. A seller can not refund more than the original sale amount through eBay.