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Return issues
Made an error in attempt to return item, accidentally closed process before receiving return label/address, did not get any useful information, haven't been able restart return, seller not providing return label unless feedback corrected to 5 star, unable to change feedback
2 comments
selforfun
Mentor11 months agoHi @jur7218
It sounds like you’re the buyer here. Once a return request is closed, it can’t be reopened, but eBay can still review the situation and help you get it resolved.
Since the seller can’t require you to change feedback in exchange for a return label (that’s against eBay policy), eBay can check your messages with the seller and assist you directly.
You can request a call back from eBay here:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
Monday to Sunday 5:00 am to 09:30 pm PST
You can read more about how returns work here:
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4041
ladydfunkyg
Mentor11 months agoIt sounds like a frustrating situation, you did everything right by trying to return the item, and accidentally closing the return before getting the label can definitely complicate things.
Here's a couple of thoughts:
1. Contact eBay directly for help reopening the return. (I use eBay on Facebook to message them.)
2. Keep documentation. (Save all your screenshots.)
3. Feedback can only be revised if the seller sends a Feedback Revision Request or if eBay reopens the return.
Hope this helps!