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Return issue
How do I reach out to ebay for help? I asked to return an item that doesn't work. Within an hour or so, I got a message that my return was closed. Nothing from the seller, nothing from ebay. I tried returning it again, and it tells me it's closed. I put in for an appeal and all it says is that I can't appeal it. What gives? I never heard from anyone. I can't get it to work and I spent over 2 hours on the phone with customer support and still can't get it to work. Very frustrating. I've reached out again to the seller, but no reply. Any advice? How can I actually speak with anyone at Ebay about thsi?
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comics-scifi-collectibles
Mentor2 years ago@bentrd1 Did you file a not received refund request by mistake? If so then when tracking shows delivery you lose the case.
You need to file a not as described RETURN request>
You have 30 days from date of delivery to file an item not as described refund request on eBay.
Select the return item button on this page: https://www.ebay.com/help/buying/returns-refunds/returning-item?id=4041
Doesn't match pictures or description. Or defective.
4 business days after filing the return request if the seller has not provided a return shipping label OR sent the funds to your PayPal account to pay return shipping if they are in another country then ask eBay to step in and help:
https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701
If you have to purchase a label at the post office with the funds that the seller provided be sure to upload the tracking number into the case. The tracking number is your proof of delivery.
Returns to countries that do not have 1st class delivery confirmation MUST be shipped Priority Mail.
See this link to the USPS website that shows which countries have delivery confirmation for 1st class international packages.
https://faq.usps.com/s/article/Electronic-USPS-Delivery-Confirmation-International
If you still need help because you DID file a RETURN request within 30 days of delivery then here's how to contact customer service>
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
2. Request a call back or live chat
( If you receive the automated chat assistant type AGENT in the small box on the lower right of the linked page then you will see the options to contact a live agent, you may have to answer the chat bots questions before it allows you to connect to an agent, this is so you are connected to the right department)
If you are located outside of US or Canada then you will need to use the Chat option or Social Media
3. Or you can also contact customer service by sending a PRIVATE message on social media.
https://twitter.com/askebay
https://www.facebook.com/eBay/