return for an exchange

Question

How do I contact the seller to return a piece of jewelry to exhange for a smaller size?

lady_madonna · Answer

You need to return it for a refund and then use the refund to purchase the correct size piece of jewelry.

Within 30 days from date of delivery, go to your Purchase History, find the item, and under â€œMore actionsâ€ click on â€œReturn itemâ€ and select the reason for the return. Attach a photo.
IF your request is approved, the seller will have 3 business days to either accept the return and provide a prepaid return shipping label OR refund without having you return the item.
If they don't do either, you can go back to your Return Request details 4 business days after you filed the Request and ask Ebay to step in.