Return fees

Question

Seller is from china and buyer has to pay to return item. Approximately how much would this cost?

comics-scifi-collectibles · Answer

@mariannekatherine . All returns to China MUST be shipped using Priority Mail so that you have tracking proof of delivery. You can look up the shipping cost and buy the shipping label on pirateship.com. Do not pay return shipping yourself and expect to be refunded for it even if the item is not as described. The seller will not be able to provide a valid return label since they are located in another country. If the seller shipped from the US they are not allowed to require a return to another country even for buyers remorse returns. Sellers are required to pay return shipping for not as described items no matter where they are located. Select the return item button on this page: https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st= The reason Doesn't Match photos and description. Ask eBay to Step In from the case after 4 business days if the seller has not refunded or sent the money to your PayPal account to pay return shipping> https://www.ebay.com/help/buying/returns-refunds/ask-ebay-step-help-buyers?id=4701&st= The seller then has the choice of sending you the money to pay return shipping to your PayPal account OR refunding you without a return of the item. Do NOT pay return shipping yourself and expect to be refunded for it after the item is returned even if an agent says to do this as eBay can not force a refund from the seller for more than the original sale price. eBay may place the case on hold for 5 days if the seller chooses the PayPal option. 99% of the time a seller in another country will refund without a return of the item once you involve customer service. Returns to countries NOT on this list must ship via Priority Mail or you will not have tracking proof of delivery.> https://faq.usps.com/s/article/Electronic-USPS-Delivery-Confirmation-International If you do have to buy a return label with the funds the seller provided then you MUST enter the tracking number into the return request so you will have proof of the return. Adding tracking to your return: Adding tracking details to your return helps protect against delays or issues in the refund process. Here's how to add the tracking information to your return if you're using your own return shipping label: Go to the return request in Purchase History. Select the shipping carrier from the dropdown list. If you select Other, enter the carrier name. Enter the tracking number. Select Mark as sent.

fashionsandbeauty4u · Answer

@mariannekatherine What is the reason for the return? If you could let us know that, we will be happy to try to help. Knowing the reason for the return will make a difference.