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Return defective DVD set upon viewing
I bought it about two years ago, but got in touch with the seller right after I bought it because the discs were freezing but it was 23 seasons I didn't finish viewing yet. The seller emailed me telling me that he'd address the problems upon my completion of viewing, which I did recently. But I can't find the purchase nor the seller on my eBay app. I've been noting the discs that are defective and would like to exchange them but there are so many so I want to return the entire set. I still have the original packing.
2 comments
wooden_flower
Mentor1 year ago@jpao888
2 years? It is much too late to handle any type of return or refund through eBay. Even your credit card issuer will not deal with an issue this old. You have 30 days to open a return through eBay. The seller could have issued a refund for up to 90 days after your purchase.
Your seller has no way of handling this, or of exchanging any contact info with you, even if you could figure out the seller’s ID.
jpao888
OP1 year agoeBay found the seller who's still active and whom I contacted with supporting documents but didn't get a response. It was a long series I purchased and started inform the seller about the defective items who agreed to replace them or give me a refund when I finished watching it, which I finally did. There were so many defective discs in the series and I have no confidence that the replacement will work. I wanted a full refund according to our then agreement.