Return deadline before i even received my package

Question

Hi,

i'm trying to reach someone from ebay, because a few days i ordered a package i knew i wanted a refund, before receiving the package.

The issue is : ebay put a deadline for the return before i even received my order. So now they gonna cancel my return because i haven't sent it back...but i haven't received it yet...

I'm trying to reach them but i find no solution to have a proper conversation with someone from ebay here...

thanks

wooden_flower · Answer

@gris-267

This is why you never open a return until you have the item in hand.

I don’t know if customer service can extend the shipping deadline for you or not, but you can ask.

Here's how to contact eBay general customer service.

1. CLICK THIS LINK:

https://www.ebay.com/help/contact?type=ContactUs&topicId=4000

2. Select a category that best matches your problem.

3. Answer the chat bots question by stating what you need help with.

4.Type AGENT ( you may have repeat steps 3 and 4)

5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)

Monday to Sunday 5:00 am to 09:30 pm PST