Locked
Discussions in this board are limited to the original poster and Community Mentors
Return closed with no appeal - Item was dropped off on time using the provided label. What can I do?
Greetings. I had an item to return by May 14th, and dropped it off at my local FedEx on the final return day.
Today (May 21), I received an email stating,
"We've closed this return request because there was no indication that the item has been shipped back to the seller.
If you have any questions or concerns, just get in touch. We’re here to help."
I had a conversation with the AI chat bot and it said, "This case is closed. The decision is final and can't be appealed."
I have the tracking number of travel history of the return right in front of it, noted below. I used the eBay provided return label to do the return.
Is there anything I can do here? Is there someone I can speak with at eBay via chat or phone? This was a very expensive item and I don't know why their system wouldn't have automatically updated when the return was scanned in, nor do I know why FedEx still hasn't delivered the item back to the seller, but it appears to be out for delivery now.
Any help or assistance would be appreciated.
