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Return charging more than it should!
Buyer returned item. eBay is about to issue refund from my bank account for $422 when I only got paid 250.00 for the item after fees. Why am I being charged more than the amount I got paid? Why am I paying eBay twice? And why has eBay made it impossible to get ahold of anyone within their company in order to resolve this?
9 comments
neversummerdrew
OP8 months agoAnd what happens if my bank account is overdrawn? How is eBay going to charge me the $422.00?
lady_madonna
Mentor8 months agoEbay will use the back up funding source you have on file. (credit card)
neversummerdrew
OP8 months agoWhat if I don't have one?
neversummerdrew
OP8 months agoThis has been such a horrible process that I will never, EVER, use eBay again. Not to buy, and not to sell. What a horrible experience this has been. And what a scam this company is. I sold something for $400.00. eBay allowed the seller to return the item when they shouldn't have. Now it is costing me over 600.00 to refund the customer.
lady_madonna
Mentor8 months agoYou would need to refund the buyer for the full amount they paid you according to the Ebay Money Back Guarantee for buyers. You cannot deduct your fees.
neversummerdrew
OP8 months agoSo I am getting charged by eBay twice? How is that in any way fair or legal?
lady_madonna
Mentor8 months agoHow is Ebay charging you twice?
According to Ebay's Money Back Guarantee for buyers, if the buyer has a valid reason per the MBG when they file the Return Request, they are entitled to a full refund.
Read this: https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115
You needed to cooperate with the buyer's return request instead of letting Ebay handle it.
neversummerdrew
OP8 months ago"You needed to cooperate with the buyer's return request instead of letting [eBay] handle it."
You make a lot of assumptions here!
I sold an item on eBay for $425.00 total (including shipping). After eBay deducted its fees, I received only $290.00. In other words, eBay retained approximately $110.00 from the transaction.
The buyer was later permitted to return the item. eBay is now demanding that $400.00 be refunded to the buyer from my bank account, despite the fact that I never received $400.00 in the first place.
To be clear about the numbers:
Buyer paid: $400.00
Amount paid to me: $290.00
Amount kept by eBay in fees: $110.00
Now, eBay is issuing the buyer a refund of $400.00, but instead of refunding the $110.00 they collected in fees, they are requiring me to cover the entire refund. That means I would effectively be paying:
$290.00 (the money I received), plus
$110.00 (the fees eBay already kept)
This results in me being out $400.00 total, even though I only ever received $290.00. In effect, I am being charged eBay’s fees twice.
Another way to state this plainly:
The buyer’s $400.00 payment was split between two parties—$290.00 to me and $110.00 to eBay. When the sale was reversed, eBay chose to keep their portion while requiring me to reimburse both mine and theirs. That is neither reasonable nor fair.
Under standard business practices, when a transaction is reversed, fees associated with that transaction are also reversed. The cost of refunding a failed sale is a normal cost of doing business and should not be transferred entirely to the seller—especially when the platform has already collected and retained its fees.
Finally, eBay is attempting to withdraw $400.00 from my bank account, which does not and will not contain that amount. I cannot be held financially responsible for money I never received.
I agreed to sell an item for $400.00. Instead of earning that amount, I am now being asked to pay $110.00 for a sale that did not go through, while eBay keeps its fees. This outcome effectively penalizes the seller for using the platform and shifts eBay’s financial responsibility onto me.
This is unacceptable, and it is not how fair or ethical marketplaces should operate.
lady_madonna
Mentor8 months agoOnce again, if the buyer had a valid reason for filing the return request (item doesn't match description or damaged or defective, etc.) the buyer deserves to receive a full refund from you.
You only paid the Ebay fees ONCE, from the sale. When you refund, you are refunding the buyer's payment.
You will have to eat the fees since the buyer received something that was either damaged, doesn't match the listing description, or the the wrong item, all of which are the responsibility of the seller.