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Return case closed on defective item
I’ve been with EBay for many years and I’ve recently had an issue with a product I purchased. I have never returned a product before, so this is the first time I’ve had to deal with an issue.
The CPAP mask I purchased is defective, meaning it will not fit(snap) onto the frame. I contacted the seller and received no answer. Today I opened a return case and found later today that the case was closed with no chance of appeal. Is this normal procedure for a defective product? I am stuck with a mask that I cannot use. It won’t work.
Thanks, I appreciate any advice.
3 comments
lady_madonna
Mentor9 months agoWhat reason did you choose when you filed the Return Request? If you chose the reason "didn't fit", the seller was able to decline the request.
dragonflywings00
OP9 months agoi just spoke to ebay and the agent informed me i put "didn't fit", which is why the seller declined the return.
honestly, it doesn't fit correctly but i see where this would cause issue.
the agent had me do another report and the seller has 3 days to respond.
Thanks for the info
lady_madonna
Mentor8 months agoNormally it is not possible to file another Return Request after the request was declined.