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Return Case Closed But Not Resolved
An item I purchased was not correct so I requested a return and it was granted. The problem started when I didn't receive the return label until the day it was due to be returned. I was still able to get it to UPS that same day. However, it was processed through the "Amazon Returns" system (per the ebay-provided label), so UPS didn't officially track it until 2 days later. The item arrived back to the seller within a week, but ebay is refusing to refund me because "it wasn't returned to the seller on time". There is no appeal process for "late" returns, so I'm stuck in the automated "help" loop and cannot get ahold of a real live person to explain the situation. I appreciate any assistance the community can provide on how to proceed.
wooden_flower
Mentor8 months ago@buttnoid02
Did you get a receipt from UPS when you dropped it off? I often don't bother to, but if you have that, it would help a lot. The other issue is that if the seller is 'drop shipping' from amazon - buying there to fill your order - that is not allowed and perhaps will help customer service to decide in your favor.
Here's how to contact eBay general customer service.
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
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3. Answer the chat bots question by stating what you need help with.
4.Type AGENT ( you may have repeat steps 3 and 4)
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