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Return case
Hi, I opened a return case. The item is still in transit. eBay closed the return case because the time expired. But I was never given an option to select EBay to step in. I could only contact the seller. The item hasn’t arrived yet.
5 comments
comics-scifi-collectibles
Mentor2 weeks ago@eventhorizon24 I am curious as to why you opened a RETURN case for an item that you have not received?
Since you filed a return case, instead of a not received refund request, your only option now is a chargeback with your payment method if you have not received the item.
eventhorizon24
OP2 weeks agoI received the item. I open the case to return. Seller provide return shipping label. It’s been a month but the package is still moving within USPS network. eBay gave me until today to ask to step in. But I never received the link to ask eBay I could just contact the seller.
comics-scifi-collectibles
Mentor2 weeks ago@eventhorizon24 Sorry for the confusion, it sounded like you had not received an item and opened a return case.
Have you tried these steps to ask eBay to step in?
How to ask us to step in
Find the item in your Purchases.
Select See request details (if your item didn't arrive) or See return details (if you're trying to return an item).
Select Ask eBay to step in and help.
Select a reason from the dropdown menu, then select Confirm.
Go to Purchases
If that doesn't work then you will need to contact customer service directly. I recommend social media.
Here's how to contact a general customer service agent:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with. Be brief, don't go into details.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
OR Contact customer service on social media using a PRIVATE message>
https://www.instagram.com/ebay/
6-6 Pacific Time M-F
golfingaddict
Mentor2 weeks ago · EditedWhen you opened the case, what was your intentions?
What reason did you use?
What is the estimated delivery date? If you do not receive the item you can open a claim for "item not received"
Is the package moving through the systems and shows updates?
If your estimated delivery date has passed and you haven't received your item, you can report it to the seller to request an update, replacement, or refund. Most sellers respond within 3 business days.
Go to your Purchases and find the item.
Select More actions beside the item and then choose I didn't receive it.
Check the box for either I'd like a refund or I'd still like the item.
Enter any additional information and select Send request.
You must report the item hasn't arrived within 30 calendar days after the delivery date to be eligible for buyer protections. Refunds typically appear within 3-5 business days.
If the seller doesn't respond or resolve the issue within 3 business days, you can ask eBay to step in and help within 21 business days of your request.
Check Purchases to track your order, view the expected delivery date, and see tracking updates.
You'll find more information in our Help pages at the link below:
Get help with an item that hasn't arrived
eventhorizon24
OP2 weeks agolistings
I received the item. I open the case to return. Seller provide return shipping label. It’s been a month but the package is still moving within US