Locked
Discussions in this board are limited to the original poster and Community Mentors
return cancelled despite shipping item
Summary: cw_tennis84 is discussing a situation where their return request was cancelled despite having already shipped the item back. lady_madonna has acknowledged the issue, although no solution or further actions are mentioned in the current discussion.
I'm having trouble actually getting an answer on this. I returned an item the last acceptable date and used the ebay supplied label, three days later my case was closed and cannot be appealed. I don't understand why or how to get my return initiated since the item did not work, I got a confirmation diagnostic by the OEM, used the prepaid return label, and yet had my case closed with no ability to appeal.
Anyone have tips for how to get in touch with non-AI customer service??
lady_madonna
Mentor4 months agoHere's how to contact eBay general customer service.
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Available Monday to Sunday 5:00 am to 09:30 pm PST
Or you can also contact customer service by sending a PRIVATE message on social media.
https://www.instagram.com/ebay/