Locked
Discussions in this board are limited to the original poster and Community Mentors
RETURN ANF REFUND
8/8/2025
eBay Customer Service team
Subject: Complaint Regarding Incorrect Item Received and Unresolved Return - Order # 14-13340-18987 the Item # 186591300238
Dear eBay Customer Service,
I am writing to express my dissatisfaction with a recent order, Order # 14-13340-18987, placed on July 20, 2025. I ordered a "2007-2011 Honda CRV CR-V Overhead Console Dome Map Light Grey Gray OEM Sunroof" for my 2011 Honda CR-V, for which I was charged $57.31.
The item was delivered on July 25, 2025. Upon opening the package, I discovered that the part was incorrect and was for a 2016 Honda CR-V, not the 2011 model I ordered.
Immediately following the delivery, I initiated the return process through your online platform. I received an email on July 26, 2025, indicating that a return had been started and that I should ship the item back. However, when I click on the "See return details" link in this and subsequent emails, the page consistently displays an error message stating, "Something went wrong. It's not you, it's us. Please go back and try again." This error has prevented me from accessing the necessary return label or instructions to return the item. I have attempted to access this link over 10 times without success.
Furthermore, I have contacted your customer service team via phone and email on multiple occasions to resolve this issue. Despite my efforts, the problem remains unresolved, and I have not received a return label or any clear instructions on how to proceed. To make matters worse, I received an email on August 8, 2025, warning that
my return request may be closed if the item is not shipped by August 11, 2025, which is impossible due to the technical error on your website.
I am requesting your immediate assistance to resolve this matter. I need a working return label and clear instructions for sending back the incorrect part so that I can receive a full refund of $57.31. I have fulfilled all my obligations as a customer and have attempted to contact you repeatedly; it is now incumbent upon you to resolve this issue.
comics-scifi-collectibles
Mentor11 months ago@march4_59 This is volunteer help. We don't have access to accounts or return details.
Sorry you are having so much trouble with the return label.
Have you tried using a different browser? Turn off pop up and script blockers
Try the blue print return label button on this page>
https://www.ebay.com/help/buying/returns-refunds/returning-item/return-shipping?id=4066&st=1
IF none of those steps work then eBay customer service should email you a copy of the label. Social media is the best option for contacting customer service but not always the fastest and your time is on the short side. I wish you had come here sooner.
Here's how to contact eBay general customer service:
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
2. Request a call back
Monday to Sunday 5:00 am to 09:30 pm PST
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
6am to 6pm PST