Return an item that is not in purchased

Question

Does eBay even have customer support? I'm trying return an item that does not show in my purchased history. I have the emails showing it was bought through a store through eBay. How do I go about a return on something like this?

comics-scifi-collectibles · Answer

@joshmfischer1

If you made the purchase using a guest account it will not be in your purchase history.

Log out of your eBay account and request the guest account details from this page:

https://www.ebay.com/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065&st=

Then you can start a refund request, track your order, or contact the seller, from the guest account email. Do not log in to your regular eBay account.

If you need help starting a refund request here's how to contact customer service.

eBay agents are working from home so you have to request a call back or live chat.

1. CLICK THIS LINK: https://www.ebay.com/help/contact_us?id=4191&st=10

2. Click Automated chat on the left hand side of the screen. ( Trust me)

3. Type AGENT in the small box on the lower right of the linked page then you will see the options to contact a live agent, you may have to answer the chat bots questions before it allows you to connect to an agent, this is so you are connected to the correct department. If the bot asks another question after you answered type AGENT again. Then you will see the option to request a call back or live chat.

If you are located outside of US or Canada then you will need to use the Chat option or Social Media

4. Or you can also contact customer service by sending a private message on social media. You leave a message and an eBay employee will get back to you as soon as possible. To speed things up you can leave your registered account information in the PRIVATE message: Full name, address, phone number, email address, user ID, and a brief explanation of your problem.

https://twitter.com/askebay
https://www.facebook.com/eBay/