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Return after return time has passed.
I put in a claim because item arrived broken. I contacted seller and sent them pictures. They said they will make their claim with eBay and eBay will get back to me possibly for more info or pictures. Time went by dealing with dementia parent and spouse having an operation and chemo treatments. Ebay never did contact me except an email saying claim time has expired. Why did they not contact me? Now it seams I have no way to contact them to explain the situation. Every time I look for a way to contact them I reach a dead end.
2 comments
rfmtm
Mentor4 months agoIt was up to you to ask ebay to step in on the fourth day and before the deadline ran out. Otherwise, the case expires as ebay assumes it was resolved. Only thing you can do now is open a dispute through the payment processor.
pinballtv
OP4 months agoI guess I didn't know the rules but just went by what the seller told me. They made the report and told me ebay would contact me. Between all the family health problems it got missed. I wish ebay had some compassion.