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Return Advice - Help
Hi Guys,
Hope everyone is well. Been selling on here for a while and came across an issue I need advice on.
We sold an item which we documented with date and time stamped photos and is serialized. Customer received item and said it arrived damaged. I then asked him for photos (all this was done through Ebay messenger), and he provided photos of a completely different package than what we sent. We asked for a photo of the item that we sold and shipped him showing the serial #. Which (I am not sure why), he sent to me. Which shows the exact figure that we sent him. Then, a few more pictures of a completely different / damaged figure, which we did not sell him. Guy is trying to swap it out on my dime. Contacted Ebay CS through FaceBook. They were ineffective. Told me to accept the return, pay for the label and when we get it back, if it's different, to contact them and then they will see what they can do. Even though I have all of the proof of what we sent and the item he is trying to send back is a different item. Do I have any other recourse here? Or, am I just beat and move on with my life? Thank you for your time in reading this and any advice you can give me.
Thanks,
Mike
