Return Address Incorrect

Question

My address is correct in my account, however the return address on the label purchased through ebay still shows a prior address.  I have cancelled the label and purchased a second label, but never see an option to update or fix the address.  The address the label is using is from 10 years ago.  I'm not sure where it's getting this information.  Thank you.

mr_lincoln · Accepted Answer

Hi @swsjms

Go back to your address page and what you have to do is ADD the new address and then DELETE the old one. eBay's Edit feature has not worked right for quite some time. They are clueless on how to fix it, otherwise it would have been fixed ... a ... long ... time ... ago.