return a defective item that says no returns

Question

I have attempted to contact the seller with no response after 4 days. It says no returns so when I try to initiate a return the site wont let me. How do I contact ebay to escalate this claim? My item arrived defective.

eburtonlab · Answer

If an item is not as described, the eBay money back guarantee should apply if you see a link in the original item listing. Make sure you are choosing a reason like "didn't match the listing", or "arrived faulty or damaged", and not a remorse reason like "changed my mind" or "didn't fit".

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4041&st=7&po=2&uci=0&ri=0

The seller will have three business days to provide a prepaid shipping label for a return, or else refund you. Otherwise, ask eBay to step in and refund you.

comics-scifi-collectibles · Answer

@rsmentzer Not sure why the site won't let you. The eBay MBG over rules the sellers return policy. Try clicking the start return button on this page:

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4041&st=

Be sure to select a not not as described reason such as defective or doesn't match pictures or description.

Here's how to contact eBay customer service if you still can't open the request:

eBay agents are working from home so you have to request a call back or live chat using this link:

1. CLICK THIS LINK: https://www.ebay.com/help/contact_us?id=4191&st=10

2. Choose your contact method from the left hand side of the page.

( If you receive the automated chat assistant type AGENT in the small box on the lower right of the linked page then you will see the options to contact a live agent)

If you are located outside of US or Canada then you will need to use the Chat option or Social Media

Or you can also contact customer service by sending a private message on social media. You leave a message and an eBay employee will get back to you as soon as possible. To speed things up you can leave your registered account information in the PRIVATE message: Full name, address, phone number, email address, user ID, and a brief explanation of your problem.

https://twitter.com/askebay
https://www.facebook.com/eBay/