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return a defective item from ebay
purchased an defective item tried to return through ebay I paid with my pay pal account,there is no history of transaction in my pay pal or ebay though my bank states the amount was taken out by pay pal.
2 comments
comics-scifi-collectibles
Mentor2 years ago@guiepa-8khyev If you made the purchase using a guest account( not logged in to your eBay account) it will not be in your purchase history.
Log out of your eBay account and request the guest account details from this page:
https://www.ebay.com/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065&st=
Then you start the you can start a refund request, track your order, or contact the seller, from the guest account email. Do not log in to your regular eBay account.
If you need help starting a refund request here's how to contact customer service.
Here's how to contact eBay customer service:
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK: https://www.ebay.com/help/contact_us?id=4191&st=10
2. Click Automated chat on the left hand side of the screen. ( Trust me)
3. Type AGENT in the small box on the lower right of the linked page then you will see the options to contact a live agent, you may have to answer the chat bots questions before it allows you to connect to an agent, this is so you are connected to the correct department. If the bot asks another question after you answered type AGENT again. Then you will see the option to request a call back or live chat.
If you are located outside of US or Canada then you will need to use the Chat option or Social Media
4. Or you can also contact customer service by sending a private message on social media. You leave a message and an eBay employee will get back to you as soon as possible. To speed things up you can leave your registered account information in the PRIVATE message: Full name, address, phone number, email address, user ID, and a brief explanation of your problem.
https://twitter.com/askebay
https://www.facebook.com/eBay/
mr_lincoln
Mentor2 years agoHi @guiepa-8khyev
It's possible that you purchased as a Guest, read about that here: Buying as a guest | eBay
You can still return Guest purchases but you cannot leave Feedback nor can the transaction be merged with your eBay account.