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Return a defective item
I've never returned anything I got on Ebay before, and the one time I tried, I was shut down immediately. I somehow thought that Ebay allowed for returns, and helped you if the seller was uncooperative. I won't use Ebay anymore, because of this. Add not being able to contact a human being regarding the situation makes it even more worse.
1 comment
rfmtm
Mentor8 months agoOpening a Return Request for an ITEM NOT AS DESCRIBED for a defective item, forces the seller to pay for the return, if he wants it back, and/or refund. If no response by the fourth day, you must go back and ask ebay to step in and ebay will refund without requiring a return. Do not close or let the case expire without doing this, if not resolved.
If you did not follow the protocol above or waited pass the 30 day limit, then that is why you had a problem. However, you can still try file for a refund through the payment processor.
To contact ebay by chat (type in AGENT) or callback here:
https://www.ebay.com/help/eua?id=5275&mkpid
Send a private message for further help here:
http://facebook.com/eBay
or
https://x.com/askebay