Return

Question

The item I ordered as guest is nothing like Pic in ad, the seller threatened me if I returned it saying it is not what he sent but it is just a dirty damaged version I am 75 yr old grandmother now afraid to mail it back can't reach person I have emailed ebay but no response help plz

lady_madonna · Answer

@Anonymous

To return something you purchased as a guest on Ebay:

Select View order details in your order confirmation email.

Select Return item.
Select your reason for the return and select Next.
You can add a message to the seller and also upload up to 10 photos showing the item's condition.
Select Confirm return.

If the seller does not cooperate, you can ask Ebay to step in:

From your order confirmation email, go to View order details, then select Resolutions
From the email you received when you opened the request, go to See request details

From the request details, simply select Ask eBay to step in and help.