Return

Question

Trying to return item yhat was not as advertised. Seller made return agreement. Now they wont honor there own return agreement. I only have 7 days left to return. Ebay isnt helping and no phone number to call ebay. Help

eastlaneave · Answer

@fiburnout59

Did you open a Return Request? If not please do so.

You should open a Return Request. The reason could be "Different from what I ordered > Didn't Match Description" if the item you got was not what was shown and described.

You can open your return request here. Just click the photo and follow the instructions.

https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041

-- You can check the status of your case here:

https://www.ebay.com/help/ip?topicId=4667

-- Here is a help page where you can learn more:

https://www.ebay.com/help/buying/resolving-issues-sellers/checking-status-request?id=4667

Do not close your return request until you either have your refund in hand or you have the replacement item. Do not close it because the seller promises you something.

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if you already opened the return request, has the seller provided you with a prepad label?