return

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So I accidentally sent the wrong item to a buyer, I did not realize it until after I denied the return, as I don't accept returns, and the buyer messaged me. Is there a way to reopen the return? I offered for them to keep the wrong item and I would send the correct one, however they are insisting I get ahold of customer service. How should I proceed?

the.thrift.loop

467 View listings

Posted 5 months ago·Last reply 5 months ago

3 comments

comics-scifi-collectibles

Mentor5 months ago

1933 View listings

@the.thrift.loop The easiest way to handle this is to refund the buyer. Then if they want to buy from you again they can.

Is the return case ACTUALLY closed? What reason did they use on the return request case?

You're return policy is ONLY for buyers remorse returns, doesn't fit, changed mind, etc.

If the said that the wrong item was sent OR doesn't match pictures or description. Then you MUST accept the return before eBay steps in and forces a refund.

See if you can still issue a refund from the case>

To issue a full refund

Go to your Returns dashboard.
Select View return details beside the item.
Select Give a full refund and then Continue.
On the next page you'll see the refund amount. Select Refund the buyer.

the.thrift.loop

OP5 months ago

467 View listings

yes it will not let me change anything since they "didn't like it" so I refused the return. If she would have messaged me first it wouldn't have been a problem because I would have accepted the return. She is ok with keeping the item with no refunds, as long as I send the correct one

me "You can keep that bag, and I will just send the correct one. If you don't want the one you received either toss it or give it away. Is that ok?"
Buyer "I would love that but trust me I will still try my hardest to get in touch with customer service in the mean time"
me "I have asked in the forum for sellers what I should do, I will keep you informed on what I find out. Again I apologize for the mix-up. My local post office has already closed for the day, however I will be taking it first thing Mon morning and dropping it off."
Buyer "Thank you so so much"

With her reply I'm honestly not sure what she wants me to do.

comics-scifi-collectibles

Mentor5 months ago

1933 View listings

@the.thrift.loop wrote:
yes it will not let me change anything since they "didn't like it" so I refused the return. If she would have messaged me first it wouldn't have been a problem because I would have accepted the return. She is ok with keeping the item with no refunds, as long as I send the correct one
me "You can keep that bag, and I will just send the correct one. If you don't want the one you received either toss it or give it away. Is that ok?"
Buyer "I would love that but trust me I will still try my hardest to get in touch with customer service in the mean time"
me "I have asked in the forum for sellers what I should do, I will keep you informed on what I find out. Again I apologize for the mix-up. My local post office has already closed for the day, however I will be taking it first thing Mon morning and dropping it off."
Buyer "Thank you so so much"
With her reply I'm honestly not sure what she wants me to do.

The only other thing you can do is go to the Sold listing and select Send Refund from the drop down menu next to the item. Reason> other. eBay will refund your sellers fees.

This SHOULD work, let me know if it doesn't.