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Return
I have started a return for a defective purchase. The seller has declined the return and the case has been closed. I cannot speak to anyone as the AI bot keeps telling me the case is closed and no appeal is possible. I cannot get to talk to a real person. This AI stuff is really frustrating. I cannot find any way to activate the money back guarantee. Any help would be appreciated.
3 comments
daintreedan
OP6 months agoDefective item.
lady_madonna
Mentor6 months agoIt is not possible for a seller to decline the return request if you chose the reason "defective" when you filed the return request due to Ebay;s Money Back Guarantee for buyers.
Here's how to contact eBay general customer service.
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
lady_madonna
Mentor6 months agoWhat reason did you choose when you filed the Return Request?