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Return
I approved of a return and bought a return label. Buyer claims they can't access the return shipping label. I've tried with no luck to reach out to Ebay with no response. Buyer still has the item and was refunded money. What do I do???
1 comment
eastlaneave
Mentor6 months ago@phanto_8202
Once you refunded the buyer, the shipping label you approved disappeared (and you weren't charged for it). You can send another label to the buyer.
1) Create a label from a 3rd party site such as Pirate Ship
2) Save the label. By default the label is a PDF file
3) Open the pdf label and Save As a JPG file
- You could also screenshot or "clip" the label to make a JPG
4) Send the JPG to the buyer by eBay Messages. (PDFs don't send through messages.
PS - it's best to not issue a refund until you have the item returned. That way the buyer can access the label.