Return

Question

Sold top new with tags. Just received it and it is wrinkled and no tags What do I do? I no longer can sell it and I think it has been washed

wooden_flower · Answer

@mapasmith

Since you are top rated and offer returns, you can withhold a % for the change in condition.

If you accepted a buyer's return request but the item is returned in a different condition than it was originally sent:

You can deduct up to 50% from the refund to recover the lost value of the item
- If the buyer had requested the return because the item didn't match the listing, we won't count the return in your "Item not as described" rate in service metrics
See our guidelines on how much you can deduct.

Make sure you report the buyer and send the refund within 2 business days after receiving the item back. You can do this from the return request. Keep in mind that you're not eligible for fee credits when you deduct from the buyer's refund for a return that was used, altered or damaged, and you'll no longer see this option if eBay steps in to help with the return.

https://www.ebay.com/help/policies/selling-policies/seller-protections?id=4345

Check the guidelines - an item returned without the tags is 15% - 30%, significantly different condition 35% - 50%.