Return

Question

I am at my wits end....I received an email saying please find your return label...with NO label!!! I have been trying to get a return label sent to me for weeks...but NO responce- NEVER USE EBAY AGAIN. My return needs to sent by 01/23/2026... I am calling the BBB.

wooden_flower · Answer

@jennber_9641

Iâ€™m sorry you are having trouble with your return.

Several members have reported a similar problem. You will need to ask customer service to look at your return and find a way to create a label for you.

Here's how to contact eBay general customer service.

1. CLICK THIS LINK:

https://www.ebay.com/help/contact?type=ContactUs&topicId=4000

2. Select a category that best matches your problem.

3. Answer the chat bots question by stating what you need help with.

4.Type AGENT ( you may have repeat steps 3 and 4)

5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)

Monday to Sunday 5:00 am to 09:30 pm PST

3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

6am to 6pm PST