Make sure you are not signed in to a different eBay account than the one you used to make the original purchase.
Find the transaction in your Purchase History and go from there.
If you purchased as a guest, first sign out of your current eBay account, then use the "order details" link in the email you received from eBay regarding the guest order.
eburtonlab
Mentor7 months ago@jq2ct_79
Make sure you are not signed in to a different eBay account than the one you used to make the original purchase.
Find the transaction in your Purchase History and go from there.
If you purchased as a guest, first sign out of your current eBay account, then use the "order details" link in the email you received from eBay regarding the guest order.