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Return
Looking to get details on returns...
The customer has until tomorrow (April 1) to return the item that allegedly didn't fit. The item was listed correctly, but unfortunately, they didn't read the sizing correctly. I have yet to see a shipping label tracking number uploaded.
My funds are on hold and I still haven't received the item. Is there a customer service email (not AI chat) I can connect with to figure this out?
It's the first time I've had to do a return since starting on this platform. Thanks in advance!
2 comments
serma76
OP1 year agoHi there! Thanks for responding.
Today I got an email that said:
We've closed your buyer's return because we have no record that they shipped the item back to you. If your buyer sent the item back to you without using the shipping label we provided, they can ask us to step in and help.
It also said the funds were released, but I didn't see the funds in my account. Does this mean the buyer gets to keep the item AND their money?Thanks in advance for clarifying. It would be nice if I could find an ebay email for customer service! 🙂
fashionsandbeauty4u
Mentor1 year ago@serma76
Typically when a Buyer opens a return request and the Seller accepts that request, eBay will generate a return label and email it to the Buyer. If the Buyer never uses that label, the Seller won't be charged for it. If the Buyer doesn't return the item on time, eBay will close the Buyer's request in your favor in about 10 days.
In the meantime, if you sign up for Informed Delivery on the USPS site, that will show you the return label tracking number and it's current status.