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Return
How long does a buyer have to return an item because it “arrived damagedâ€.
the buyer has had the item over a week. It was a large item so The shipping is expensive is why I’m so concerned. I don’t see a way to talk to someone at eBay.
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comics-scifi-collectibles
Mentor1 year ago@jowh_7210. 30 days from the date of delivery. The seller is responsible for an item arriving safely and on time. Ask for pictures of the box, the packing material, and the item. Ask the buyer to hold on to all items until your insurance claim is settled. The buyer doesn't wait for an insurance payout if any.
If you want the damaged item back then you have to pay return shipping .
If the buyer files a refund request saying that the item is not as described then you need to accept the return and issue the return shipping label.
The eBay Money Back Guarantee overrules your returns policy. Your return policy only applies if the buyer files a buyer's remorse return: Doesn't fit, changed mind, etc.
If you do not accept the return willingly then the buyer can ask eBay to step in and forces a refund. You do not get your seller's fees back, you get a defect and the buyer may be allowed to keep the item.
If the buyer abuses the eBay MBG in some way then you can report them but it doesn't get your money back:
https://www.ebay.com/help/selling/resolving-buyer-issues/report-issue-buyer?id=4084&st=12&pos=3&query=Report%20an%20issue%20with%20a%20buyer&intent=report%20&context=9056_SELLER
Sellers have protection for return abuse if they offer FREE RETURN shipping on their listings OR if they are a Top Rated seller and offer 30 days or greater returns. The seller can then reduce the refund amount by up to 50% if the buyer sends a different item or somehow reduces the value of the item.
Seller protection:
https://www.ebay.com/help/policies/selling-policies/seller-protections?id=4345&st=12&pos=4&query=Seller%20protections&intent=seller%20protection&context=DEFAULT_SELLER